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  TERMS & CONDITIONS

WEBSITE TERMS

Quick guide: 

These Terms and Conditions govern your use of our site and any purchases that you make from it. Please read them carefully as they affect your rights and liabilities under the law. By using and registering on the site, you agree to these Terms and Conditions and our Returns and Refunds policy.

Your order (with the exception of goods being made specially to order) can be cancelled or changed without any charges at any time prior to despatch.

General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Order Progress

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Ordering & Payments

You can place your order simply and safely over the phone through a member of our friendly Sales Team or online.

Payments can be made using all major credit and debit cards with Modern Mobility Secure Payment System.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

·        All orders outside the UK mainland (including Northern Ireland) will be subject to a postage and packing charge which you will be advised of prior to shipment of goods.

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·        All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

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·        Please note that no products will be dispatched until paid for in full (including any postage).

·        If you encounter any problems whilst ordering from Modern Mobility please don’t hesitate to contact us through email: info@modernmobility.co.uk

Payment

PayPal: We accept PayPal as our online merchant to process card transactions, we may charge an administration fee for cancelled orders. For security reasons, goods must be posted to the card holders address.

 

VAT Relief

Individuals who are chronically sick or disabled and whose products are for personal use, or charities where the products are made available to a disabled person for their own personal/domestic use, may be eligible for VAT Relief.

To quality for VAT Relief you must ensure that the VAT Relief checkboxes are selected at checkout, along with stating the precise medical condition. Assuming you meet the criteria, VAT will not be added (unless a particular product has compulsory VAT).

Orders that are received without ticked exemption will incur the VAT charge which will be highlighted clearly to you through our shopping basket.

Completed VAT Relief Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The Value Added Tax Act under group 12 of schedule 8 , and no VAT will be charged on the goods purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, The Best of Mobility reserves the right to demand that you pay the VAT amount that is due.

The VAT/sales tax shown in the basket and in our checkout is meant as a guide. The final VAT/sales tax amount will be shown on the printed invoice received with your items.

Returns

Orders purchased online from The Best of Mobility can be returned for a full refund provided the following: 1. You tell us you are returning the item within 14 days of you receiving it and 2. We receive the item back within 14 days of you telling us you want to return it. After this period we will not accept returns. All items returned must be in original packaging and in a sellable condition. You are responsible for return postage costs. We do not accept returned electrical components unless they are returned unopened in original packing and we do not permit returns on special order or bespoke items.

If a returned item is lost, damaged or been used in a way that de-values it then The Best of Mobility reserve the right to reduce the amount that is refunded to you. Please ensure the item is packaged securely before sending and obtain proof of postage.

If the goods are being returned because they are faulty, incorrect parts or because of unsuitable substitution by us, in this case we will meet the cost of the return but we insist that you allow us to nominate the carrier and postal method. The Best of Mobility will not be liable for any unauthorised high cost method of return. A full refund of the postage cost will be made to you once the goods have been received and their condition verified.

Refunds will be processed within 14 working days the item being returned.

Warranty Repairs

We always strive to complete repairs under warranty, but authority must first be given from the Manufacturer. If authority cannot be obtained out of office hours or Saturdays, or if the Warranty Web-Site cannot be accessed, the repair must be paid for. Where warranty authority is given later a refund will be made. If NO FAULT IS FOUND (ie due to incorrect operation, or a perceived fault that simply does not exist or cannot be proven) then neither The Best of Mobility nor manufacturers warranty will apply; and a charge will be made, even for investigative work where no fault can be found. Non Standard Parts or Non Main Dealer work may void any manufacturers warranty.

Damage On Delivery

Goods damaged in transit must be reported immediately by signing the delivery note ‘Damaged On Arrival’. You MUST inform The Best of Mobility as soon as possible on the SAME DAY as delivery/receipt of the goods that damage has been made. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ the seller cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch.

Guarantee

If products are faulty

It’s our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.

As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.

We’ll offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought prior to this date.

If a fault has been confirmed with your new product within 30 days of delivery, you can return it in exchange for a full refund.

If you find a fault with your product after the 30 day cut off (but within 6 months of owning it) we have the choice to either repair or replace it for you. If it’s not possible for us to offer a repair or replacement, we have the right to offer a partial refund or return the product and receive a full refund.

If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we’ll follow the same processes that are outlined in point 2.

You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. You will receive a 1 year warranty which covers parts and labour (some exceptions will apply please refer to the individual owner’s manual). If an engineer call out is required then a charge of £80.00 will be made in advance which will be refundable if a manufacturing fault is confirmed.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.

Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost.

Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal uses – as opposed to business uses – of the product. If there are multiple users of the product then we would not cover any product faults. Please note that if you have made any modifications to the product then this invalidates the manufacturer’s warranty and Modern Mobility guarantee.

 

 

 

 

Complaints

If you have a complaint about Modern Mobility you can contact us in writing as follows:

Customer Services

Modern Mobility
Fosse Shopping Park, Fosse Park Avenue, Leicester, LE19 1HX

By calling us on 0116 263 0600

By emailing us at info@modernmobility.co.uk

 

We will acknowledge your complaint within 24 hours of receiving it and endeavour to respond within a further 24 hours.

If you have already contacted our customer services team and are not satisfied with the service that you have received, you have the opportunity to have your case fully investigated by a member of our escalations team. Our team will endeavour to provide you with a detailed final response within 5 days from escalation.

You do have the right to appeal your final response, which will then be reviewed by our Customer Relations Manager who will respond to you within a further 5 days. This response will include the decision to uphold or overrule the original decision

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these Modern Mobility web pages are owned and controlled for these purposes by Modern Mobility You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these The best of Mobility pages for any other purpose whatsoever, in any medium, without the prior written permission of Modern Mobility

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